Important Update on Power Restoration Efforts in Ruidoso
As our community faces the challenges posed by the recent South Fork and Salt wildfires, PNM extends support to residents affected by the South Fork and Salt wildfires, emphasizing Ruidoso’s resilient spirit. They are committed to keeping the community informed about power restoration efforts and providing essential resources. If you have any questions or concerns, please do not hesitate to reach out using the contact information below.
Key Resources and Updates:
Restoration Updates: For the latest information on the restoration efforts in Ruidoso, please visit PNM.com/RuidosoRestoration.
Social Media Updates: Follow us on Facebook at @PNMelectric to learn more about the restoration process.
Frequently Asked Questions
When will power be restored to my home or business? PNM has begun restoration work in areas heavily impacted by the South Fork and Salt wildfires. The restoration times will vary depending on your location and the extent of the damage. We are working diligently to repair and rebuild the power grid safely and quickly. For the latest updates, visit PNM.com/RuidosoRestoration or text #ALERT to 78766. Please be aware that intermittent outages may occur during the restoration process.
Who is working on the power restoration efforts? Restoration efforts are a collaborative effort involving PNM and mutual assistance from neighboring utilities and contractor companies. Over 200 crews are assisting PNM, providing essential support in the form of crews, equipment, and materials. These partnerships are vital to restoring power to our customers safely and efficiently.
Do I need to notify PNM of power outages, and how will PNM notify me about the restoration process? Yes, please notify PNM of any power outages by texting #OUT to 78766, reporting at outagemap.PNM.com, using Live Chat on PNM.com, or calling 888-DIAL-PNM (888-342-5766). For the latest information on outages and restoration times, visit outagemap.PNM.com or text #ALERT to 78766. Always assume downed power lines are energized and stay clear of them.
Will I continue to receive a bill from PNM even though I currently have no power or cannot return home?PNM has temporarily stopped issuing bills for residents affected by the wildfires and removed potential late fees. Based on your cycle read date, billing will resume in mid-July.
I am enrolled in automatic bill pay. Will my bank account auto-draft be processed? No, auto-draft activities have been suspended for residents impacted by the wildfires. To restart automatic bill pay functions, contact PNM at 888-DIAL-PNM (888-342-5766).
There was no damage to my home or business. What do I need to do to get power restored? PNM crews will automatically restore power as quickly as possible, requiring no action from customers. Please note that intermittent outages may occur during the restoration process.
There was damage to my home or business. What do I need to do to get power restored? Please review the PNM Reconnection Leaflet for detailed information on power restoration.
My home was destroyed by the wildfires. What happens to my PNM service? PNM has proactively disconnected service from all affected homes and businesses. To check the status of your service or apply for new service during reconstruction, visit PNMNSD.PowerClerk.com.
How can I get additional help from PNM? We are here to assist you. Visit our Ruidoso Payment Center at 1100 A Mechem Drive, Ruidoso, NM 88345, Monday to Friday from 7:30 AM to 3:30 PM. Our Live Chat is available on PNM.com, and customer service representatives are available at 888-DIAL-PNM (888-342-5766).
Thank you, PNM Customer Service
For more information and continuous updates, residents can visit the South Fork and Salt Fire Information Hub on the Village of Ruidoso municipal website. Stay safe and connected.
Para traducir la información a Español, los visitantes pueden utilizar la pestaña de traducción en la esquina superior derecha de la página web.
